We didn’t actually run a million gallons through the filter because that’s a lot of water. But we could have.

All of the Sawyer® water filters and purifiers come with a MILLION GALLON GUARANTEE! Don’t believe us? Well it’s true. It is what makes the Sawyer water filters and purifiers the best on the market. They can be backwashed. So let’s say that you take your filter on a 3 month trip with you. So don’t let clean water be an issue any longer; buy a Sawyer Water Filter or Purifier.

Backwashing is not required often unless you are filtering very turbid water. Backwashing is as simple as reversing the filter flow with clean water. Forcing the clean water back through the filter flushes out all of the contaminants and only takes a few seconds. If you are accustomed to a ceramic filter, the cleaning ratio is approximately 20:1. In other words, by the 20th time you would have cleaned a ceramic filter, it would be time to backwash this filter for the first time. NO REPLACEMENT FILTERS OR CARTRIDGES ARE NECESSARY. We trust you will thoroughly enjoy the ease and extra protection this proven next generation technology offers you.

Water Filter Repairs
The Sawyer Water Filter has a lifetime limited warranty against defects in workmanship. Should this product fail due to failure in workmanship, return it to one of our authorized repair facilities. We will repair it or replace it at our discretion, free of charge. Repairs due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement, but can be performed at a nominal charge on request. This warranty applies only to the original purchaser. All shipping charges are the responsibility
of the purchaser. Return shipping and handling is $5 for most items.

WARNING: DO NOT FREEZE
Freezing may harm the Filter in a manner such that the damage cannot be seen.  If you suspect that the unit has been   frozen, replace it. FREEZE DAMAGE IS NOT COVERED UNDER WARRANTY!

• DO NOT DROP FILTER FROM HIGH HEIGHTS, IT MAY DAMAGE HOUSING WHICH IS NOT COVERED BY    WARRANTY
• DO NOT MODIFY FILTER IN ANY WAY, THIS WILL VOID WARRANTY AND MAY RESULT IN FILTER NOT     PERFORMING AS DESIGNED
• DO NOT USE HOUSEHOLD CLEANERS OR SOAP WITH FILTER
• DRINK MIXES MUST BE COMPLETED DISSOLVED BEFORE THEY WILL PASS THROUGH THE FILTER!
• FILTER HOUSING IS NOT INTENDED TO BE OPENED BY CONSUMER AND MAY LEAK IF OPENED; THIS IS NOT COVERED UNDER WARRANTY
• THE WARRANTY ONLY APPLIES TO THE FILTER AND DOES NOT COVER BOTTLE, TUBES, AND OTHER PARTS

Before Sending In Your Repair…
Always contact us for a RA # prior to sending anything in for service.
Include your RA#, name, complete address, phone number and a brief note or packing list with your returned item(s). Failures occurring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. For all others, parts and labor will be charged at current retail prices. All warranty repairs carry a lifetime warranty against defects in materials or workmanship.

Return shipping and handling charge is an additional $5 for most items.